At Shravya Passion, we strive to ensure a smooth and reliable shopping experience for our customers. Please read our Shipping & Exchange Policy carefully before placing an order.

1. Shipping Locations

We currently ship products across India. Orders are processed and delivered to the address provided at checkout.

2. Order Processing Time

• Orders are usually processed within 1–3 business days after successful payment.

• Orders placed on Sundays or public holidays will be processed on the next working day.

3. Delivery Timeline

• Standard delivery time ranges between 4–8 business days, depending on your location.

• Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout.

• Any additional charges (such as COD or remote area charges) will be mentioned before order confirmation.

5. Order Tracking

Once your order is shipped, tracking details will be shared via email or WhatsApp so you can monitor your delivery status.

6. Exchange Policy

• We offer exchange only on eligible products. We do not provide direct refunds unless mentioned under special conditions.

• Exchange requests must be raised within 48 hours of delivery.

• Products must be unused, unwashed, and returned in original packaging with tags intact.

• Exchanges are subject to stock availability.

7. Non-Exchangeable Items

The following items are not eligible for exchange:

• Jewellery

• Fancy stationery

• Bags

• Products purchased during sale or clearance offers

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Contact us within 24 hours of delivery

• Share clear images or an unboxing video for verification

• After verification, we will arrange a replacement or suitable resolution

9. Exchange Shipping Costs

• If the exchange is due to a defect or error from our side, we will bear the shipping cost.

• For size or preference-related exchanges, shipping charges may be applicable.

10. Contact Us

For any shipping or exchange-related queries, please contact us:

Email: support@shravyapassion.com
Phone: +91 9082429367
Address:
N.G. Shelter Building,
No. 4, Ramdev Park,
Mira Road East, Thane – 401107